What a maintenance ticket should actually contain.
A small template that turns vague maintenance requests into accountable, schedulable work.
A maintenance ticket that just says “fix the leak” generates three follow-up calls before anyone touches a wrench. A good ticket carries location, access instructions, severity, photos, and the name of the person who can let the vendor in.
The discipline is the same one we apply to software: capture enough context at intake that the next person can act without re-asking.